Return & Refund Policy

At Aevum, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds are handled, in line with the commitments presented on our website.

2. Exchange or Replacement Options

In cases where a refund is not required or preferred, customers may choose a replacement or exchange, including situations involving:

• Minor functional or cosmetic issues identified after delivery
• Transit-related damage verified through photos or video

Available solutions will be discussed with the customer before proceeding.

3. Return Authorization Process

To ensure proper handling, all returns and exchanges require prior authorization.

Customers should contact our support team and provide:

• Order number
• Description of the issue
• Item(s) and quantity involved

Returns sent without authorization may experience delays or be declined.

4. Shipping Issues & Responsibilities

• If an issue occurs due to our error, including incorrect items, verified defects, customs seizure, or confirmed transit damage, Aevum will arrange replacement or refund solutions.
• Customers may be asked to provide supporting evidence (such as photos or video) to help us process the request efficiently.

We recommend using trackable shipping methods for any authorized returns.

5. Refund Processing Time

Once the issue is confirmed or the returned item is received and inspected:

• Refund or replacement decisions are made within 3–5 business days
• Approved refunds are processed within 3–5 business days using the original payment method
• Additional time may be required for banks or payment providers to reflect the funds